Last updated: 23 September 2026
These terms govern your purchase and use of the THEFBALAB course and of any consulting, implementation, coaching or other services we provide (together, the "Services"). Please read them before buying. By completing a purchase, or by instructing us to carry out any work, you confirm that you accept them.
THEFBALAB is operated by LW Enterprises Ltd, a company registered in England and Wales (company number 14011121), whose registered office is at The Cider House, Halmore, Berkeley, GL13 9HQ. In these terms, "we", "us" and "our" mean LW Enterprises Ltd, and "you" means the person purchasing or using the course.
You can contact us at admin@thefbalab.co.uk.
THEFBALAB course is a self-paced digital course about selling on Amazon using AI-assisted methods. It currently includes:
We may add, update, reorder or remove individual lessons and resources as Amazon's platform, third-party tools and best practice change. We will not materially reduce the overall scope of what you purchased.
As well as the course, we may agree to provide consulting, implementation, account setup, workflow or automation building, audits, one-to-one strategy sessions or other bespoke work ("Consulting Services"). These terms apply to all Consulting Services in the same way they apply to the course, unless we agree otherwise in a separate written agreement signed by us. If a separate agreement conflicts with these terms, the separate agreement takes priority for that engagement only.
The scope, deliverables, fees and any timescales for Consulting Services are those set out in our written proposal, quote, invoice or confirming email. Anything outside that written scope is not included unless we agree it in writing. We will carry out Consulting Services with reasonable skill and care, but we do not guarantee any particular commercial outcome.
You remain responsible for your own business at all times. That includes your Amazon account and its compliance with Amazon's policies, all purchasing and pricing decisions, the stock you buy, your suppliers, your tax and VAT position, and any decision to act on our recommendations. Where we set up, configure or operate tools, automations or accounts on your behalf, we do so on your instruction and using access you grant us; you must review the result and you remain responsible for how it is used.
You must give us accurate information and the access we reasonably need. We are not responsible for delay or failure caused by incomplete information, late access, changes made by you or a third party, or changes by Amazon or any software provider to their platform, policies or pricing.
Fees for Consulting Services are payable as stated in our invoice or proposal. Unless we agree otherwise in writing, fees for work already carried out, time already booked, and any deposit are non-refundable once work has started. If you cancel an engagement, you must pay for all work done up to the date of cancellation.
Everything we provide as part of Consulting Services, including advice, recommendations, templates and automations, is general business guidance based on our own experience. It is not financial, tax, accounting or legal advice, and it is not regulated investment or lending advice.
You must create an account to access the course. You must be at least 18 years old and provide accurate details. You are responsible for keeping your password confidential and for all activity under your account.
Your access is personal to you. You must not share your login, allow anyone else to use your account, or access the course on behalf of another person or business. We may suspend or terminate accounts where we reasonably believe sharing has occurred.
The price of the course is shown on our website at the time of purchase and is payable in pounds sterling. Where a monthly instalment option is offered, you authorise us to take each scheduled payment automatically.
Payments are processed by Stripe. We do not receive or store your full card details. If an instalment payment fails, we may suspend your access until the balance is brought up to date, and we will contact you before doing so.
We may change our prices at any time, but changes will not affect a purchase you have already completed.
We grant you a personal, non-exclusive, non-transferable licence to access the course content for your own use and for the operation of your own Amazon business.
"Lifetime access" means for as long as we continue to operate the course, which we currently intend to do indefinitely. It does not mean your lifetime or ours. If we ever discontinue the course entirely, we will give you at least 30 days' notice so that you can download the materials that are available for download.
You must not copy, record, screenshot for distribution, resell, republish, or share the course content or downloadable files with anyone else, or use them to create a competing course or product. All intellectual property in the course remains ours.
You receive two months of one-to-one support by WhatsApp from the date of purchase. If you have not yet made your first sale on Amazon by the end of that period, your support continues at no extra cost until you do, provided that you:
Support is provided during normal UK working hours. We aim to reply within one working day but do not guarantee a response time. Support means guidance and feedback on your own decisions. It does not include managing your account, sourcing on your behalf, or any guarantee of a particular outcome.
We may end support where a member is abusive, or where the relationship has broken down such that we cannot reasonably continue to help.
Because the course is digital content supplied immediately, the following applies.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you would normally have 14 days to cancel. However, by purchasing and accessing the course straight away, you expressly request immediate supply of the digital content and acknowledge that you lose your right to cancel once access begins. You confirm this at checkout.
If you purchase but have not accessed any course content, you may request a refund within 14 days by emailing admin@thefbalab.co.uk.
Instead of a money-back guarantee, we offer the extended support commitment in clause 6. Nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 if the digital content is faulty, not as described, or not of satisfactory quality.
This is important, so please read it carefully.
Any figures we quote — including our own trading results, student results, revenue examples, or references to scaling faster — are illustrative of what has been achieved. They are not a promise, projection or guarantee of what you will earn. Selling on Amazon carries commercial risk, including the risk of losing money on stock you cannot sell.
Your results depend on factors outside our control: the capital you invest, the time you commit, your decisions, market conditions, competition, and Amazon's own policies and enforcement. Many people who buy business courses do not achieve the results described. We do not guarantee any level of sales, profit or income, and we make no guarantee that your Amazon account will remain in good standing.
Nothing in the course is financial, tax, accounting or legal advice. You are responsible for your own business, including registering with HMRC, VAT where applicable, product safety and compliance, and complying with Amazon's terms.
The course refers to third-party tools and services, including Amazon, Keepa, SellerAmp, Claude, SellerToolkit and various browser extensions. We are not affiliated with, endorsed by, or acting on behalf of any of them, and we are not responsible for their availability, pricing, performance or terms.
Some links we provide are affiliate or referral links, which means we may receive a commission or benefit if you sign up through them, at no additional cost to you. We only recommend tools we use ourselves.
Where the course involves AI tools, you are responsible for reviewing AI-generated output before acting on it, and for your own use of those tools under their terms.
We aim to keep the course available at all times but do not guarantee uninterrupted access. Access may be temporarily unavailable for maintenance, or because of failures in third-party services such as our hosting, video or membership providers.
Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any liability that cannot be excluded under the Consumer Rights Act 2015.
Subject to that, we are not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: loss of profit, revenue or anticipated savings; loss of or reduction in the value of stock; loss of business, contracts or opportunity; loss arising from the suspension, restriction or closure of your Amazon account or any seller account; loss of data; loss caused by the acts or omissions of Amazon, any supplier, prep centre, software provider or other third party; or any indirect or consequential loss.
Subject to the two paragraphs above, our total liability to you arising out of or in connection with these terms, the course and any Services, however arising, is limited to the fees you paid to us for the relevant course or Service in the 12 months before the event giving rise to the claim. Where a claim relates to more than one course or Service, the limit is the fees paid for the course or Service to which the claim relates.
If you buy as a business rather than as a consumer, any warranties or conditions implied by law are excluded to the fullest extent permitted, and you must notify us of any claim in writing within six months of becoming aware of it.
We may suspend or end your access without refund if you breach these terms, in particular by sharing your account or distributing course materials. You may stop using the course at any time.
We may update these terms from time to time. The version that applies to your purchase is the one published when you bought the course, except where a change is required by law.
If you use the course or Services as a business, you agree to indemnify us against any claim, loss or cost (including reasonable legal fees) that arises from your breach of these terms, your breach of Amazon's policies or any law, or any claim by a third party relating to products you source, sell or list.
These terms, together with our Refund Policy, Privacy Policy and any written proposal or agreement for Consulting Services, are the whole agreement between us. You confirm you have not relied on any statement, promise or representation that is not set out in them. Nothing in this clause limits liability for fraud.
If any part of these terms is found to be unenforceable, the rest remains in full effect. If we choose not to enforce any right straight away, we can still enforce it later.
These terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. If you live elsewhere in the UK, you may bring proceedings in your own jurisdiction.
Last updated: 20 August 2026
This policy explains when you can and cannot get a refund on the THEFBALAB course. It sits alongside our Terms and Conditions and does not affect your statutory rights.
THEFBALAB is a digital course. Payment gives you immediate access to all 22 recorded video lessons and every downloadable resource. There is nothing shipped, and nothing is withheld or released on a schedule.
If you buy the course and have not viewed any lesson or downloaded any resource, you may request a full refund within 14 days of purchase. Email admin@thefbalab.co.uk from the address you bought with and we will refund you in full, no questions asked.
We can see access activity on your account, so please do not ask for a refund on this basis if you have already worked through material.
Because the course is digital content supplied immediately, you expressly consent at checkout to immediate access and acknowledge that you lose the statutory 14-day right to cancel once that access begins. This is the same principle that applies to any downloadable product.
For that reason, we do not offer refunds once you have started the course. The entire course is available to you the moment you pay, so a refund after access would mean keeping the product and the money.
Rather than a money-back guarantee, we commit to support. You get two months of one-to-one support as standard, and if you have not made your first sale by the end of that period, support continues at no extra cost until you do, on the conditions set out in clause 6 of our Terms.
We would rather help you get a result than hand back the fee, and we would rather tell you that plainly before you buy than surprise you afterwards.
Nothing in this policy limits your rights under the Consumer Rights Act 2015. If the course is faulty, does not work, or is materially not as described, you are entitled to a repair, replacement or refund regardless of anything above. Tell us what the problem is and we will put it right — in most cases a technical fault can be fixed the same day.
If you paid by instalments, the same rules apply. A refund granted under section 2 cancels the remaining payments and returns anything already paid. If you used a third-party provider such as Klarna, your agreement with them continues until they process the refund, which can take a few working days after we approve it.
Email admin@thefbalab.co.uk with the email address you purchased with and the date of purchase. We aim to respond within two working days. Approved refunds are issued to the original payment method within five to ten working days, depending on your bank or provider.
Please contact us before raising a chargeback with your bank. A chargeback on a course you have accessed is treated as a breach of our Terms, and access may be withdrawn.
This is an educational course. It does not guarantee any level of sales, profit or income, and you make your own purchasing and sourcing decisions with your own capital. Not achieving a particular commercial result is therefore not a basis for a refund. Please read the earnings disclaimer in clause 8 of our Terms before buying.
THEFBALAB is operated by LW Enterprises Ltd, registered in England and Wales, company number 14011121, registered office The Cider House, Halmore, Berkeley, GL13 9HQ. Email admin@thefbalab.co.uk.
Last updated: 14 August 2026
This policy explains what personal data we collect when you use thefbalab.co.uk, why we collect it, and what rights you have.
LW Enterprises Ltd is the data controller. Registered in England and Wales, company number 14011121, registered office The Cider House, Halmore, Berkeley, GL13 9HQ.
For anything about your data, email admin@thefbalab.co.uk.
We do not sell your data. We use the following providers, who process data on our behalf:
We may also share data with our accountant, or with authorities where we are legally required to.
Some of our providers are based outside the UK, including in the United States. Where data is transferred outside the UK, it is protected by appropriate safeguards such as UK International Data Transfer Agreements or the UK extension to the EU-US Data Privacy Framework.
We keep your account data for as long as you have access to the course. We keep records of purchases for six years after the end of the financial year in which they were made, to meet HMRC requirements. Support messages are kept for up to two years. Marketing consent is kept until you withdraw it.
We use only what is necessary to run the site. Our membership provider sets a cookie to keep you logged in, and your browser's local storage records which lessons you have marked complete. Our video provider may set cookies to deliver playback. We do not currently use advertising or analytics cookies. If we add them, we will ask for your consent first.
Under UK GDPR you have the right to access your data, correct it, ask us to delete it, restrict or object to how we use it, request a portable copy, and withdraw consent at any time. Email admin@thefbalab.co.uk and we will respond within one month.
Note that if you ask us to delete your account data, we will no longer be able to give you access to the course.
The site is served over HTTPS, passwords are stored encrypted by our membership provider, and course videos are restricted so that they only play on our own domain. No system is completely secure, but we take reasonable steps to protect your data.
The course is not intended for anyone under 18 and we do not knowingly collect data from children.
Please contact us first and we will try to put things right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
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